At TurboJet Media, our goal is to deliver high-quality, performance-driven digital marketing services that generate real, measurable value for your business. We invest time, strategy, and expertise into every campaign and consultation. As a service-based company, we do not offer tangible products that you can return—but we believe in being fair, transparent, and reasonable regarding refunds or billing disputes.
Please review this Refund Policy carefully before making any purchase or committing to a service agreement with us.
1. Refunds After Payment
Due to the custom nature of digital marketing services, TurboJet Media does not issue refunds under any circumstances once we receive a payment.
Our team allocates time, resources, and strategic planning immediately after confirming a service. This includes consultations, research, content preparation, campaign setup, and more—even before we deliver any visible results.
By submitting payment, you acknowledge and accept that:
- All payments are final
- No partial or full refunds will be issued
- This applies to all services, including advertising, consultations, retainers, or one-time projects
We encourage all clients to ask questions and clarify expectations before purchasing or signing a service agreement.
2. Services That Are Non-Refundable
The following services are 100% non-refundable once payment is received:
- Paid advertising campaign creation and management
- Strategy development, audits, and consultations
- Funnel setup, design, and performance optimization
- Branding and creative design services
- Ongoing or monthly retainer work
These services are based on intellectual effort and time investment and cannot be reversed or returned.
3. Notice Period for Termination of Services
We understand that business needs can change. If you decide to end your engagement with TurboJet Media, we require formal notice in writing.
Notice terms:
- A minimum of 30 days’ written notice is required to terminate any ongoing service or monthly retainer
- Notice must be sent via email to hello@turbojetmedia.com
- The notice period allows us to wind down campaigns, finalize reports, and hand over any pending deliverables
During the notice period:
- Services will continue unless otherwise requested
- No new work will be started after notice is given
- No refunds will be provided for any time remaining in the month or retainer cycle
Failure to provide proper notice may result in additional charges if we’ve already scheduled team resources or started deliverables for the upcoming cycle.
4. Chargebacks and Disputes
We treat chargebacks seriously and view them as a breach of trust. If a client initiates a chargeback without attempting to resolve the matter with us directly, we reserve the right to:
- Challenge the chargeback with relevant documentation and proof of service
- Terminate all ongoing services and future collaboration
- Restrict access to work, platforms, or deliverables associated with the disputed payment
We strongly encourage open communication and dispute resolution through direct contact before involving your bank or credit card company.
5. Contact Us
For any questions about your service agreement, notice period, or billing details, you can reach out to us directly:
- Phone: +1 647-424-3073
- Email: hello@turbojetmedia.com
6. Final Word
At TurboJet Media, we’re committed to professionalism, accountability, and delivering real marketing value. Our no-refund policy is in place to protect the time and expertise we invest in every project, and to ensure mutual respect in every client relationship.
If you’re ever unsure about a service or have questions before committing, don’t hesitate to reach out—we’re happy to walk you through the details in advance.